Meet the MGA: Kova Professions – Insurance Age

Having worked in both the insurer and MGA sectors, as well as the FCA, Kate Albert has a well-rounded view of the market. The Kova Professions CEO and founder explains to Jonathan Swift why service has become a point of difference in setting apart her start-up from more established rivals.

What was the thinking behind the formation of Kova Professions – and how much of it was driven by broker feedback?

I’ve been in the sector around 20 years, and over that time I have seen plenty of the pain points brokers experience.

Recently, especially post-Covid, we have seen response times go down and reports, like Gracechurch, drilling down and concluding that standards are failing, with brokers waiting a long time to hear from underwriters because of a lack of availability.

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